Privacy Notice
This Privacy Notice explains how Wider uses the personal data you submit through the contact form on wider.ai.
1. Who is responsible for processing your data
Controller: WIDER SAS. Address: 6 Pl. du Président Thomas Wilson, 31000 Toulouse, France. General contact: contact(at)wider.ai. Data Protection Officer: dpo(at)wider.ai
2. What data we collect through this form
When you submit the contact form, we collect the information you provide: full name, job title, organisation, email address, subject/category of enquiry, and message content.
We also process limited technical data needed to operate and secure the form, such as anti-spam or server log information, where applicable.
3. Why we use your data
We use your data to respond to your enquiry; route your message to the appropriate Wider team; manage requests relating to products, services, partnerships, tech/data partnerships, expertise, investment, or media/press matters; keep a record of business communications; and protect the website and contact form against spam, abuse, and security incidents.
4. Legal basis
Depending on the nature of your enquiry, we rely on Article 6(1)(f) GDPR – legitimate interests, namely our interest in receiving, managing, and responding to incoming business enquiries efficiently and securely; and/or Article 6(1)(b) GDPR – steps at your request prior to entering into a contract, where your enquiry relates to a potential commercial relationship, service request, or product discussion.
Where processing is based on legitimate interests, we consider that people using a business contact form reasonably expect us to use their details to reply and handle their request. The EDPB states that legitimate interest under Article 6(1)(f) requires a legitimate interest, necessity, and a balancing exercise.
5. Is providing the data mandatory?
Fields marked as mandatory are required for us to process and respond to your request. If you do not provide the required information, we may be unable to handle your enquiry properly.
6. Who receives your data
Your data may be shared only where necessary with relevant Wider staff or contractors responsible for handling your enquiry; service providers supporting the operation of the website, web hosting, email, CRM, or form management; and professional advisers or authorities where required by law or necessary to establish, exercise, or defend legal claims.
7. International transfers
We aim to process your data within the European Economic Area. If one of our service providers processes personal data outside the EEA, we will ensure that an appropriate transfer mechanism is in place, such as an adequacy decision or the European Commission’s Standard Contractual Clauses, as required by GDPR. GDPR requires people to be informed if their data will be transferred outside the EU/EEA and what safeguards apply.
8. How long we keep your data
We keep contact form data only for as long as necessary to handle your enquiry and any related follow-up.
We retain contact form submissions for up to 24 months after the last meaningful contact, unless a longer retention period is necessary to comply with legal obligations, resolve disputes, or establish, exercise, or defend legal claims.
9. Your rights
Subject to the conditions in the GDPR, you have the right to request access to your personal data; request rectification of inaccurate or incomplete data; request erasure of your data; request restriction of processing; object to processing based on legitimate interests; and request portability where applicable.
You also have the right to lodge a complaint with a supervisory authority. Since the site appears to be operated from France, the relevant authority may be the CNIL. The European Commission notes that individuals must be informed of their rights and of their right to complain to a data protection authority when their data is collected.
To exercise your rights, contact: dpo(at)wider.ai
10. Automated decision-making
We do not use the contact form data to make automated decisions producing legal or similarly significant effects about you.
11. Updates
We may update this Privacy Notice from time to time to reflect legal, technical, or operational changes. The latest version will always be available on wider.ai.